"The Checklist Manifesto: How To Get Things Right" by Atul GawandeI have a very good friend named Scott Brubaker that is a LEAN Sensei for the CEO of Denver Health. [For all of you that are unfamiliar with the term LEAN, it is a process improvement method which identifies waste through such tools as value stream analysis and rapid improvement events. It's an awesome Patient Safety tool. You can learn more about LEAN concepts at www.simpler.com]. This is one of Scott's favorite books.
"This is the most impressive book I have read that integrates LEAN principles into healthcare. Written by a doctor that worked with the World Health Organization, the message and the outcomes will change the way you view your healthcare responsibilities... A MUST READ!" ~ Scott
Here is an excerpt from the introduction:
"Here, then is our situation at the start of the twenty-first century: we have accumulated stupendous know-how. We have put it in the hands of some of the most highly trained, highly skilled, and hard working people in our society. And with it, they have indeed accomplished extraordinary things. Nonetheless, that know-how is often unmanageable. Avoidable failures are common and persistent, not to mention demoralizing and frustrating across many fields - from medicine to finance, business to government. And the reason is increasingly evident: the volume and complexity of what we know has exceeded our individual ability to deliver its benefits correctly, safely, or reliably. Knowledge has both saved us and burdened us.
That means we need a different strategy for overcoming failure, one that builds on experience and takes advantage of the knowledge people have but somehow also makes up for our inevitable human inadequacies. And there is such a strategy - though it will seem almost ridiculous in its simplicity, maybe even crazy to those of us who have spent years carefully developing ever more advanced skills and technology.
It is a checklist."
You can contact Scott at brubakers@simpler.com.
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